Contact UniSee
Use this page for support, billing questions, refund requests, account issues, and general product contact.
Primary support channel
Support is currently handled through UniSee's primary support channel. If a direct support email is not shown here, use the latest contact path provided by the UniSee team.
Recommended launch workflow: use one monitored inbox for product support, billing questions, refund requests, privacy requests, and account recovery issues.
What to include in your message
Include your account email, project ID if relevant, billing date if relevant, and a short description of the issue. For failed generations, include the request ID or a screenshot when possible.
Billing and refund support
For charge questions, duplicate purchases, or missing-credit issues, contact support as soon as possible after the transaction.
Refund requests are reviewed case by case. UniSee will generally review whether the issue came from duplicate billing, a payment error, or a service failure that prevented the paid usage from being delivered as expected.
Response expectations
UniSee aims to review billing and account issues as quickly as possible. Response time may vary based on request volume and the complexity of the issue.